Booking data in, no heavy lift
We only need the booking details you already have. We can pull them automatically from your booking system or work from manual input.
How it works
A simple model. A measurable lift.
We plug into your existing booking flow, talk to guests in your brand voice, and turn intent into incremental revenue.
The guest journey at a glance
- 1Booking made
- 2Guest receives branded offer
- 3Guest chooses upgrade
- 4Guest pays
- 5Venue gets confirmation
- 6Staff deliver on the night
The process
Four simple steps from booking to uplift.
- Step 01
1. We receive your booking details
We take the basic information we need from your bookings — name, date, party size and contact details. This can come directly from your booking system, or you can enter it manually.
- Step 02
2. We contact the guest before arrival
We send a branded message by email, WhatsApp or text, inviting the guest to view relevant offers, packages and upgrades before they arrive.
- Step 03
3. The guest chooses and pays
Guests browse the offers, select what they want, and complete payment in a simple pre-arrival flow. Payment can be handled by us or through your existing payment provider.
- Step 04
4. We confirm everything back to your venue
Once the purchase is complete, we send the confirmed details back to your team so everything is ready on arrival. Your staff simply deliver the experience.
Front of house
Your team always knows what's confirmed before anyone arrives.
Once a guest has pre-paid, confirmed details land in your front-of-house view — linked to the booking, with prep tasks and the full upgrades summary. No chasing. No surprises at the door. Once a guest upgrades, the venue receives clear confirmation of what was purchased, who it relates to, and when it needs to be delivered. This can support front-of-house, reservations, events or management teams depending on how the venue operates.
Once a guest has pre-paid, confirmed details land in your front-of-house view — linked to the booking, with prep tasks and the full upgrades summary. No chasing. No surprises at the door. Once a guest upgrades, the venue receives clear confirmation of what was purchased, who it relates to, and when it needs to be delivered. This can support front-of-house, reservations, events or management teams depending on how the venue operates.
Where we fit
We sit between booking and arrival
Most venues do nothing between a booking being made and the guest arriving. That gap is where the opportunity sits.
We plug into that moment — capturing intent while guests are still planning, and turning it into confirmed, pre-paid upgrades before they walk through the door.
What you need
Low friction for your team. Clear value for your venue.
Guest messaging handled for you
We manage the timing, delivery and presentation of pre-arrival guest communication so your team does not have to chase or manually upsell.
Flexible payments
Use our payment flow for speed, or plug into your own payment provider if you prefer. Either way, the experience is simple for the guest.
Clear confirmed outputs
Your venue receives the confirmed upgrade details linked back to the booking, so the team knows exactly what has been purchased and what needs to be prepared.
Payments
Handled simply and transparently
Guests pay upfront before they arrive. You can either use our payment flow for a fast setup, or connect your existing provider.
Everything is clearly linked back to the original booking, so reconciliation is simple and your team knows exactly what's been paid for.
Venues can either use their own payment provider where supported, or use UpgradeMyNight's payment flow for a faster pilot. Either way, the goal is to keep payment clear, trackable and easy to reconcile.
The result
More revenue from the bookings you already have
You’re already getting the bookings. We help you capture more value from each one — without adding pressure on staff or changing how your team operates.
No extra workload. No disruption. Just higher spend per table.
Want to see this applied to your venue?
We'll map your booking flow, identify the best pre-arrival upgrade opportunities, and show how a small pilot could work.